Thank you for shopping at CareCales.com. We strive to provide the highest quality products and the best customer experience. Please read the following return policy carefully to understand how returns are handled.
General Return Policy:
At CareCales.com, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy on most products. Please note that certain categories of products, particularly electronic items and other sensitive goods, are subject to specific return requirements.
Return Conditions:
- Reason for Return:
In order to process your return request, you must provide a specific reason for the return. This helps us to evaluate and improve our products and services. - Photographic Evidence for Product Discrepancies:
If the product you received is different from the one you ordered or if there are visible defects, you are required to submit a clear photograph of the item in question. The photo should clearly show the discrepancies or defects in the product. - Video Evidence for Malfunctioning Products:
If your product is malfunctioning or not working as intended, you must provide a short video demonstrating the issue. This video should be sent to our support team via email or live chat for further investigation. - Timeframe for Returns:
All return requests must be made within 48 hours of receiving the product. Our team will assess the issue and determine if a resolution is possible. Please ensure that the necessary information (reason, photos, or video) is provided promptly.
Return Process:
- Assessment:
Once we receive your return request, our team will review the provided evidence (photos or video) within 48 hours. We may reach out to you for further clarification if needed. - Resolution:
- If we are unable to resolve the issue with your product, we will provide you with a return label and offer a replacement or refund based on your preference.
- If the product is eligible for a refund, it will be processed according to our refund policy.
Refund and Exchange:
Once the returned product has been inspected and approved, we will either:
- Issue a replacement product if applicable, or
- Provide a refund to your original payment method if you prefer.
Please note that the returned product must be in its original condition and packaging. Products that have been damaged or altered after receipt may not be eligible for a return or refund.
Non-returnable Items:
Certain items, including but not limited to, custom-made products, perishable goods, and specific electronics, are not eligible for return unless they arrive damaged or defective.
Contact Information:
If you need assistance with your return or have any questions, please contact our support team at:
- Email: support@carecales.com
- Live Chat: Available on our website
We value your business and are here to help. Thank you for choosing CareCales.com!